Get in Touch
We’re here to help you make your travel plans a reality. Feel free to reach out to us with any inquiries, booking requests, or feedback. Our team at Express Bus Service in Paterson, NJ, is dedicated to providing exceptional customer service and ensuring your journey is smooth from start to finish.
Express Bus Service
Address
Call us
Office Hours
Monday–Friday: 9:00 AM – 5:00 PM
We can help with
Ticket & schedule questions – General customer support – General business transportation inquiries
FOR Lost Items
Neither Express Bus Service nor the Bus Driver Association is responsible for lost, stolen, or unattended personal items.
If an item is found on a bus or voluntarily returned by a passenger or driver, it may be turned in to the Bus Driver Association for safekeeping.
Contact Bus Driver Association
Monday – Friday: 9:00 AM – 3:00 PM
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Phone: (973) 278-4488
Frequently Asked Questions
Answers to common questions about contacting Express Bus Service, bus routes, schedules, ticket pricing, lost items, and online ticket purchases between North New Jersey and New York City.
How long does it take to receive a response?
We typically respond to all inquiries within 1 business day during office hours.
Who should I contact for lost items?
Neither Express Bus Service nor the Bus Driver Association is responsible for lost, stolen, or unattended personal items. If an item is found on a bus or returned by a passenger or driver, it may be turned in to the Bus Driver Association. To inquire about recovered items, please call (973) 278-4488 during business hours.
What should I use this contact form for?
This contact form is for general inquiries only, including questions about schedules, tickets, routes, and general information. For charter or shuttle service requests, please use our dedicated Charter & Shuttle booking page.
What are your office hours?
Our office is open Monday–Friday, 9:00 AM – 5:00 PM.
Where can I view the bus schedule?
You can view the daily bus schedule on the Tickets & Schedule page. The schedule includes Monday–Saturday service and Sunday service information.
Can I buy bus tickets online?
Yes. Online tickets are currently available for the Main St / Lincoln Tunnel route. You can purchase tickets through the official ticketing page here: Buy bus tickets online.
Are online tickets available for both routes?
Online tickets are currently available for the Main St / Lincoln Tunnel route only. Online ticket purchasing is not currently available for the Broadway / GWB route.
Where can I request private group transportation?
For charter bus, shuttle service, private group transportation, corporate travel, or event transportation, please submit your request through the Charter & Shuttle request form.